This position is Remote. Receive request from customers and Eden employees to diagnose and resolve technical and non-technical issues associated with the selling and operation of Eden Grow Towers and other products. Must be able to support multiple timezone workflows, specifically Pacific Standard and Central Standard times. The perfect candidate will have experience with growing plants in a soilless growing system (hydroponics/aquaponics), will possess troubleshooting ability for mechanical, electrical, and computer application systems. Should also possess excellent personal / customer skills, and be willing to join a small company with its inherent startup risks.
Responsibilities
Manage support tickets
Respond to customer support needs
Coordinate with management to ensure customer satisfaction
Take customer phone calls
Write technical support documentation
Challenges
Startup Environment
New products require support definition
Global Operations (multi-timezone)
Must Have
Plant Cultivation Subject Matter Expertise
Microsoft Office Fluent
Ability to understand electrical systems
Ability to understand mechanical systems
Ability to communicate effectively (verbal and written)
Team / Company Size:
1 / 40 PEOPLE
Company Growth Goals:
50% YOY
Company Maturity:
STARTUP
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Benefits
Healthcare, dental, vision
PTOs
Vacation, Sick, and paid leaves